BILLING & PAYMENT INFORMATION:
F.A.Q.'s - FREQUENTLY ASKED QUESTIONS:
OFFICE CALENDAR -
Holidays, Closures, Payment Dates & Deadlines
SECURITY & POLICY STATEMENT
MISS UTILITY OF WEST VIRGINIA
WEST VIRGINIA RURAL WATER ASSOCIATION
CUSTOMER DISCONTINUANCE OF SERVICE
Every customer who is about to vacate any premises supplied with service
by the District or who for any reason wishes to have service discontinued,
shall give at least twenty-four (24) hours notice thereof to the District
office specifying the date on which it is desired that service be discontinued.
Until the District office shall have such notice, the customer shall be held
responsible for all services rendered.
DISCONTINUANCE OF WATER SERVICE FOR NONPAYMENT
The District will, upon the giving of at least a ten (10) days written notice
and attempting personal contact, prior to the water service termination,
discontinue service to any customer for nonpayment of bills where any bill
is ten (10) or more days delinquent, for fraud, or for violation of its
In reaching the decision to discontinue service for nonpayment of bill and the
customer had demonstrated an inability to pay the full amount of the bill at
one time, the District will offer to the customer the opportunity to enter into
a deferred payment agreement on the delinquent amount.
Whenever water service is terminated, the District will make a charge for
reconnection of service for a fee of twenty ($20) dollars. This fee is due
and payable to the District prior to reconnection of water service.
FRAUDULENT USE OF WATER
If it is determined that a person has made an illegal tap, such person
will be given a ten (10) day notice in order for the person to make
application for service at the District office during normal operating
hours. Upon the acceptance of such application by the District, the
total fee for connection will be the total of the following amounts:
- Connection fee of $350.00 (Where applicable)
- Security deposit of $89.92 for residential customers
- Security deposit of $199.48 for commercial customers
- Minimum Bill for Estimated Period of Time Used Water
If the above amount is not paid within the ten (10) day notice period,
service will be terminated.
Theft of utilities charges will be filed with the appropriate law
enforcement agency for fraudulent use of water.
The District maintains a staff on call at all times to handle emergency
situations and may be reached by calling (304) 525-3771. The customers are to
give their name and service address as clearly as possible to the
District, to expedite the response time to the emergency.
Public Service District
5308 RT 152
Lavalette, WV 25535
Answering service for Emergency Calls Only
Upon request, the District will allow a customer to inspect a copy of the
Public Service Commission Law of West Virginia, the rules and regulations
of the Public Service Commission, and the schedule of rates.
OFFICE HOURS - 8:00am - 4:00 pm * Monday thru Friday
Please check the online calendar for days that the offices will be closed.
The calendar also contain a schedule of meetings, events, projects and
public information. Check back periodically for changes and additions.
The District office will be open to accept payments on accounts, new
customers, receive complaints, refund security deposits, and accept
customer payments between the hours of 8:00 a.m. – 4:00 p.m., Monday
APPLICATION FOR WATER SERVICE
** Available to DOWNLOAD ** Select the Download Forms link.
All customers desiring water service must make application in person at
the office during normal office hours on printed forms provided. Any
changes in the identity of the customer at the premises will require a new
application for water, and the District will, after reasonable notice,
discontinue water service until the new application has been made and
accepted. However, the former customer shall remain liable for water
service to said premises until he/she has given notice to the District
office to discontinue water service.
The District requires a residential applicant to make a $89.92 deposit
with it initially, and from time to time as a guarantee of the payment
for water service. This deposit is a sum of two twelfths of the annual
water usage of the applicant’s customer class. The deposit required for
commercial customers is $199.48. This new bill (Senate Bill No. 412) was
passed on March 7, 2003 and became effective on June 8, 2003. The District
will not be bound to supply water until these conditions are fulfilled and
will cut off the services if the security deposit is not paid where
required. The District shall refund the deposit to the customer or
credit the account after the customer has paid bills for service for
twelve consecutive months unless the applicant is a tenant. If the
applicant is a tenant, the District is not required to return the deposit
until the time the tenant discontinues service with the District.
The District will charge a tap fee of two hundred fifty dollars ($350) for
each new water tap made.
Bills for water service will be rendered on the 20th of each month. Such
bills will reflect the usage by the customer through meter readings in
Each bill is due when rendered and on all accounts not paid in full within twenty
(20) days of the billing date, a ten percent (10%) penalty will be added to the net
amount shown. A bill becomes delinquent if not paid, in full, by the tenth (10th)
day of each month.
WATER RATE STRUCTURE
(Effective September 20, 2006)
The water rate structure is as follows:
First 3,000 gallons used per month $10.51 per 1,000 gallons
Next 3,000 gallons used per month $8.95 per 1,000 gallons
Next 24,000 gallons used per month $7.32 per 1,000 gallons
Next 150,000 gallons used per month $6.20 per 1,000 gallons
All over 180,000 gallons used per month $5.14 per 1,000 gallons
5/8 inch meter $31.53 per month
¾ inch meter $ 47.30 per month
1 inch meter $ 78.83 per month
1-1/2 inch meter $157.65 per month
2 inch meter $252.24 per month
COMPLAINTS AND DISPUTED BILLS
The District will make a full and prompt investigation of all
complaints made to it by its customer. Such complaints should be
filed by the customer at the District office during normal operating
In the event that the complaint is not adjusted, the District will,
before service is discontinued, notify the customer that he/she has
the privilege of appeal to the Consumer Relations Department of the
Public Service Commission.